Refund policy

COFFEE RETURNS

We place emphasis on pre and post roast quality control of the coffees we sell. If you are unhappy with the quality of the coffee you are brewing please contact us at hello@fullsepctrum.coffee to discuss the brewing recipe you are using. If after our recommendation you are still dissatisfied with the quality of the coffee, a store credit of same value will be issued without the need to return the product.

NON-COFFEE RETURNS

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@fullspectrum.coffee. Please note that returns will need to be sent to the following address: 15 Orlando Street, Coffs Harbour, NSW, 2450, Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@fullspectrum.coffee.

REFUNDS

If you are dissatisfied with your coffee product and seek a full refund you will be required to send the coffee product back for assessment. Upon receipt of the product you will be issued a refund.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards