Refund policy

This policy sits alongside your rights under the Australian Consumer Law, which can't be excluded. If a product is faulty, not as described, or not fit for purpose, you're entitled to a repair, replacement or refund.

Coffee (beans, ground and instant)

Coffee is a food product, so we can't accept change-of-mind returns once an order has shipped.

If your coffee isn't tasting right, email hello@fullspectrum.coffee within 30 days of delivery and tell us how you're brewing it. Most issues come down to grind or recipe, and we're happy to help dial it in. If you're still not happy after that, we'll issue store credit for the full value. You don't need to send the coffee back.

If coffee arrives damaged, spoiled, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or refund to your original payment method, your choice.

Equipment and accessories

You can return unused equipment and accessories within 7 days of delivery if you change your mind. Items must be unused, in original packaging, with proof of purchase. Change-of-mind return postage is paid by you.

Faulty equipment is covered by the manufacturer's warranty and the Australian Consumer Law, with no 7-day limit. We cover return postage for faulty items.

How to start a return

Email hello@fullspectrum.coffee with your order number and the reason. We'll reply within 2 business days with instructions. Please don't send items back without contacting us first.

Returns address:
Full Spectrum Coffee, 4/16 Cook Drive, Coffs Harbour NSW 2450, Australia

Refunds

Approved refunds go back to your original payment method within 5 business days of us receiving and checking the return. Your bank may take a few extra days to show it. Original shipping costs are refunded only if the item was faulty or we made a mistake.

Gift cards and sale items

Gift cards can't be refunded. Sale items can't be returned for change of mind, but your Australian Consumer Law rights still apply if they're faulty.

Contact

Full Spectrum Coffee
Kylshow Pty Ltd ATF McCarthy Family Trust · ABN 91 931 747 548
4/16 Cook Drive, Coffs Harbour NSW 2450, Australia
hello@fullspectrum.coffee · 0400 066 194